Last updated: 24 September 2026

This policy applies to digital downloads sold by CRAFTIFEED LTD trading as DIYLABO.

Thank you for choosing DIYLABO! We appreciate your business and want to ensure you have a smooth shopping experience. Please review our shopping policies and procedures applicable to digital products:

Processing Period:

• All digital products will be available for download immediately upon successful payment verification. There is no processing or shipping period for digital items.

Download Access:

• Once your payment is confirmed, you will receive an email with a download link to access your purchased digital products. Ensure that the email address provided during checkout is correct.

Wrong Email Disclaimer:

• It is the buyer’s responsibility to ensure the accuracy of the email address entered at the time of purchase. If you suspect that you have provided an incorrect email address, please contact us immediately at contactdiylabo@gmail.com. We will do our best to rectify the issue.

Refunds & Exchanges:

• You may request a refund within 7 days of your purchase. To initiate a refund, please contact us at contactdiylabo@gmail.com. If your request is approved, we will notify you by email regarding the refund process. Please note that refunds can only be issued if the product has not been downloaded.

Lost Download Links:

• If you lose access to your download link, please contact us at contactdiylabo@gmail.com. We will resend the download link upon verification of your purchase.

Cancellations:

• To request a cancellation, please email us at contactdiylabo@gmail.com within 24 hours of placing your order. If your cancellation request is accepted, we will notify you by email regarding the process.

Contact Us:

For any questions or further information, feel free to reach out:

DIYLABO is a trading name of CRAFTIFEED LTD.
Company registration number: 14906921
Registered in: England and Wales.
Registered office: 24–26 Arcadia Avenue Fin009, London, N3 2JU, United Kingdom
Operating and returns address: 2, Lido, Fes, 30000, Morocco
Customer-support email: contactdiylabo@gmail.com
Customer-support telephone: +212 618 085 127

Thank you for shopping with us, and happy crafting!