Shipping Policy
Last updated: 24 September 2026
Thank you for choosing DIYLABO. This policy applies to physical products, including printed building plans, sold by CRAFTIFEED LTD trading as DIYLABO. Physical orders are currently available for delivery to the United Kingdom and United States. Digital downloads are covered separately by our Digital Products Shopping Policy.
Processing Period:
Your order will be shipped only on business days (Monday-Friday). If the item is in stock, it will be processed and shipped within 1 – 2 business days after your order has been verified and your payment approved.
Shipping To United Kingdom:
- Free Shipping Available For All orders
- Transit Time : 7 – 15 days / Monday–Friday.
- Handling time 1 – 2 days / Monday–Friday.
- Order cutoff time 7:00 PM Morocco local time (Africa/Casablanca), Monday–Friday.
Shipping To United States Of America:
- Free Shipping Available For All orders
- Transit Time : 7 – 15 days / Monday–Friday.
- Handling time 1 – 2 days / Monday–Friday.
- Order cutoff time 7:00 PM Morocco local time (Africa/Casablanca), Monday–Friday.
Transit time refers to the amount of time it takes for a carrier to transport an item from a supplier to a customer.
Tracking Your Order:
If you have provided a mobile phone number and/or email address, you will be sent a confirmation email and/or text message. This message will contain a tracking ID and a link that you can use to follow your package’s journey. To track your package, simply visit our Tracking Order Page.
Wrong Address Disclaimer:
Ensuring the accuracy of the shipping address entered is the buyer’s responsibility. To expedite processing and shipping, we strive to minimize the time frame for rectifying any errors in the shipping address. If you suspect that you have provided an incorrect shipping address, kindly reach out to us immediately at our main email contactdiylabo@gmail.com.We will do what we can to divert the order to the provided correct address.
Lost/Stolen Packages :
If your order has not arrived within the estimated delivery period, or tracking shows delivery but you have not received it, contact contactdiylabo@gmail.com with your order number. We will investigate with the carrier and arrange the appropriate resolution, including replacement or refund where required. This does not limit your statutory consumer rights.
Cancellations:
To request cancellation before dispatch, email contactdiylabo@gmail.com as soon as possible with your order number. We will confirm whether dispatch can be stopped. If the order has already shipped, any applicable cancellation and return rights remain available under our Return & Refund Policy. Dispatch does not, by itself, remove your statutory cancellation rights.
Please feel free to contact us at any time for further information:
DIYLABO is a trading name of CRAFTIFEED LTD.
Company registration number: 14906921
Registered in: England and Wales.
Registered office: 24–26 Arcadia Avenue Fin009, London, N3 2JU, United Kingdom
Operating and returns address: 2, Lido, Fes, 30000, Morocco
Customer-support email: contactdiylabo@gmail.com
Customer-support telephone: +212 618 085 127